Senior Briefing Specialist

The posting, as Toshiba Global Commerce Solutions - External wrote it

Toshiba Global Commerce Solutions is seeking a Senior Briefing Specialist to deliver world-class customer, executive, partner, analyst, and sales engagement experiences within our Commerce Innovation Studio (CIS) and Executive Briefing Center (EBC). This highly visible role combines customer engagement, technology demonstrations, business storytelling, event execution, and operational excellence to create memorable experiences that showcase Toshiba's innovative retail technology portfolio.

Working closely with sales, marketing, product management, solution architects, software developers, hardware specialists, and innovation leaders, the Senior Briefing Specialist develops a deep understanding of Toshiba's retail ecosystem and translates complex technologies into compelling business value stories. The individual serves as a trusted ambassador of the Toshiba brand, ensuring every briefing, demonstration, and hosted event delivers meaningful business outcomes and strengthens customer relationships.

The ideal candidate is an engaging presenter, exceptional organizer, and customer advocate who thrives in a fast-paced environment while balancing strategic planning with flawless execution.

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, Information Technology, Retail Management, or a related discipline; or equivalent professional experience.
• Minimum of 5 years of experience in customer-facing roles involving retail technology, presentations, sales support, training, hospitality, executive briefings, customer experience programs, or related environments.
• Exceptional verbal, written, presentation, and facilitation skills.
• Demonstrated ability to manage multiple concurrent events and deliver white-glove customer experiences.
• Strong project management and organizational skills with the ability to coordinate multiple stakeholders, timelines, dependencies, and priorities.
• Proficiency with Microsoft 365 applications, including PowerPoint, Copilot, Teams, and Outlook.
• Ability to confidently engage with customers, executives, partners, and cross-functional teams.
• Strong attention to detail and commitment to delivering exceptional customer experiences.

Preferred Qualifications

• Experience within retail technology, retail operations, customer experience, or technology demonstration environments.
• Knowledge of point-of-sale systems, self-checkout solutions, retail software platforms, or store operations technologies.
• Experience supporting executive briefing centers, innovation centers, experience centers, customer engagement programs, or demonstration environments.
• Understanding of emerging technologies including artificial intelligence, automation, computer vision, cloud platforms, and data analytics.
• Experience coordinating executive meetings, event logistics, catering, scheduling, and hospitality services.
• Proven ability to work effectively with senior leadership and represent a

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r that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)