Senior Manager - Retail Technology Operations

The posting, as Toshiba Global Commerce Solutions - External wrote it

Toshiba Global Commerce Solutions is seeking a Senior Manager, Retail Technical Operations (RTO) that will be responsible for the deployment, integration, technical enablement, validation, and operational support of Toshiba retail solutions. RTO serves as the technical bridge between Product Engineering, customer environments, deployment teams, project teams, and support organizations to ensure successful solution delivery and long-term customer success.

The Senior Manager, Retail Technical Operations leads the RTO engineering team and is accountable for deployment readiness, deployment execution, technical escalation management, and operational support across the customer portfolio. The role owns team performance, capability development, delivery quality, and the operational standards the team works to.

The Senior Manager combines people leadership, technical credibility, delivery governance, and executive communication. The role sets standards, removes blockers, manages technical risk across concurrent engagements, and represents RTO to customers, Product Engineering, and internal leadership. Success is measured by the outcomes of the team and the portfolio rather than individual technical contribution.

Responsibilities

Team Leadership and People Development

• Lead, coach, and develop a team of RTO Engineers spanning multiple skill levels, platforms, and locations, owning career and technical progression.
• Own hiring and onboarding, maintain the team skills matrix, and close capability gaps through training, cross-training, and hiring.
• Set clear performance expectations, provide regular direct feedback, conduct performance reviews, and address performance and behavioral issues promptly.
• Manage workload distribution, travel load, and after-hours and on-call rotations for go-live and production support.

Deployment Readiness Governance

• Own readiness standards, entry criteria, and assessment checklists used across all customer engagements.
• Ensure readiness assessments are consistently executed and documented, covering infrastructure, architecture, networking, hardware, software, dependencies, and certificate and security planning.
• Own or approve technical go/no-go decisions for testing, pilot, and production deployment.
• Review aggregated technical risk across the portfolio and hold the team and partner organizations accountable for closing readiness gaps before deployment.

Deployment Portfolio and Delivery Oversight

• Oversee concurrent deployments across multiple customers, platforms, and regions, assigning engineers based on skills, engagement complexity, and available capacity.
• Ensure technical quality and consistency of deployments across supported platforms, including:
• In-store Controllers
• Distributed Data and backup controllers
• Terminal lane checkout environments
• ELERA platform solutions
• TCxSky OS environments
• SDK, JavaPOS, and Device Broker components
• Monitor deployment progress, miles

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encosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.