Sr. Principal Product Manager

The posting, as Twilio wrote it

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager for the Channels email team.

About the job

Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the Developer Platform . You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.

You will treat the platform as a product , shifting platform engineering from reactive, ad-hoc support into proactive, self-service experiences. Grounded in industry research (DORA, CNCF, Team Topologies, etc..), you will introduce golden paths, a discoverable developer portal, self-service tools, and high-quality documentation to reduce cognitive load and support burdens across Twilio.

Collaborating with product leaders, engineering, architecture, and design, you will define the future of developer experience, tooling, deployment, and operational capabilities, acting as the steward for evangelizing our developer platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform.

Key Skills

• Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.
• Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.
• Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.
• Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.
• Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocat

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until 10/5/2026, but may change based on business needs.
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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