Staff, Product Manager - Identity

The posting, as Twilio wrote it

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager, where you'll shape the next generation of identity products.

About the job

As a Staff Product Manager you will help scale Twilio’s core identity product delivering secure, developer-first identity experiences. You’ll build products that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.

Responsibilities

In this role, you’ll

• Design product capabilities for Identity platform on Twilio—building new products that help our customers’ secure their applications for both agentic and human identity use cases.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap to deliver on these capabilities.
• Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives.
• Operate with deep product ownership: author PRFAQs, product requirement docs, collaborate closely with engineering and design to bring these ideas to life, and enable our go-to-market teams to help our customs solve their challenges leveraging our products.
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.
• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers value.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We ar
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cember 31, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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