Sr. Manager Operations (Warehouse)

The posting, as Uber Freight wrote it

Schedule: Full Time

Salary Type: Salary

Req #: 3619

About the Role

Uber Freight is seeking an experienced, customer-focused, and results-driven Senior Manager, Warehouse Operations to lead multi-client operations supporting Southbound cross-border and U.S. Distribution services in Laredo, Texas. This role is accountable for exceptional customer service, measurable operational performance, safe and compliant operations, and continuous improvement across assigned warehouse facilities. The successful candidate brings strong operational leadership, disciplined KPI management, and the ability to proactively identify, investigate, and resolve complex operating challenges. A critical component of the position is building a culture of customer ownership, operational accountability, data-driven decisions, and structured problem-solving. The Senior Manager will establish clear performance expectations, identify service gaps before they become escalations, and drive sustainable corrective actions that improve reliability, productivity, and customer satisfaction. Equally important, this leader will foster a culture of safety, compliance, integrity, and accountability, ensuring operations adhere to company policies, SOPs, customer requirements, and applicable regulatory standards. Sound judgment, transparency, and prompt risk escalation are essential. The Senior Manager will lead Uber Freight employees and third-party labor providers, balance competing customer priorities, optimize shared resources, and deliver financial and operational commitments. Success requires a hands-on leader who can improve the operation while running it.

What the Candidate Will Do

Customer Service Excellence & Service Delivery

• Own operational service performance and the customer experience across assigned operations; execute consistently against SLAs, contracts, and customer expectations.
• Build a proactive service culture that emphasizes responsiveness, transparency, clear ownership, and timely resolution.
• Anticipate service failures by monitoring performance, capacity, and emerging risk; act before customer impacts or escalations.
• Establish communication standards for inquiries, exceptions, delays, and service recovery, with accurate, timely updates.
• Lead complex customer escalations, restore service quickly, and prevent recurrence through corrective action.
• Partner with Commercial and Account Management to align requirements with operational capabilities and assess out-of-scope requests.

KPI Management & Operational Performance

• Establish and improve KPIs for service, warehouse throughput, labor productivity, inventory accuracy, on-time execution, quality, safety, and cost.
• Lead daily, weekly, and monthly performance reviews to surface trends, identify gaps, assign action owners, and verify progress.
• Ensure leaders know their targets, can access reliable data, and are accountable for outcomes.
• Use WMS data, dashboards, re

[…]
workforces.

• Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
• Operating budgets, labor productivity, capital investments, and facility utilization management.
• Warehouse technology, automation, or business intelligence implementation

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.