Director of Medical Records

The posting, as Upstream Rehabilitation wrote it

Upstream Rehabilitation is looking for a Director of Medical Records to join our team!

Director of Medical Records

Location Type: Birmingham, AL

On-Site

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role

Join Upstream Rehabilitation, where your work makes a real impact! As the Director of Medical Records, you will own the Company’s health information management and medical records release process end to end, from request intake through fulfillment. You will set policy and standards for the release of protected health information, owns the systems and vendors that support the process, and is accountable for turnaround, accuracy and compliance across all request types. You will partner with Compliance, Legal, Sales, Information Technology and Clinic Operations to establish clear work paths, escalation routes, and accountability across the records-release process. As a key member of the team, you will help advance Upstream's mission, vision, and values while supporting the organization's continued growth and success.

What You’ll Do

• Owns the end-to-end records release process, from all intake channels through processing, triage, certification, fulfillment, and case closure.
• Defines clear workflows, accountability, and service standards across intake, processing, certification, notarization, mail and shipping, and case closure activities.
• Establishes turnaround time, quality, and compliance standards by request type.
• Develops process metrics and reports to Company leadership on request volume, turnaround times, error rates, unlocatable records, legal holds, escalations, and overall operational performance.
• Leads efforts to identify and resolve recurring process errors at the source (e.g., patient identification, dates of service) in partnership with Clinic Operations and Patient Access teams.
• Develops and maintains records release policies, procedures, and standards, including requirements for certification, legal holds, escalated requests, and regulatory compliance.
• Partners with Compliance and Legal on court orders, subpoenas, legal holds, regulatory changes, and other complex or high-risk disclosure matters.
• Establishes service expectations, monitors vendor and system performance, and leads the resolution of recurring operational or technology issues.
• Owns relationships and performance management for records manage

[…]
ndor transitions within a records management or health information environment.

Why You’ll Love Working Here

• The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.

#LI-Onsite
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.