Director, Insurance

The posting, as West Monroe wrote it

Are you ready to make an impact?

West Monroe is hiring a Director with deep insurance industry and consulting experience to join our growing Insurance practice in our Chicago office.

West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, including portfolio work for private equity firms and significant work in data, analytics, and AI. As the Insurance practice continues to grow, this role comes at a critical time as insurers navigate rising claims costs, increased M&A activity, evolving customer expectations, and the need to integrate advanced technologies such as AI and machine learning.

In this role, you will serve as a senior client and practice leader, helping insurance organizations address strategic business and technology priorities across customer engagement, modern data platforms, claims and contact center automation, and insurance analytics. You will help clients identify opportunities, develop clear transformation roadmaps, and deliver measurable business outcomes.

What You Will Do

Client Delivery

• Lead high-complexity engagements with accountability for scope, budget, staffing, profitability, quality, and client outcomes.
• Serve as a trusted advisor to senior insurance executives, providing strategic guidance on industry challenges, operating models, technology modernization, data, analytics, and AI.
• Apply deep understanding of the insurance value chain across carriers and brokerages to shape strategies and solutions.
• Advise clients on leveraging data and AI to improve risk management, reduce losses, increase financial value, and enhance customer and employee experiences.
• Lead account management activities and build strong executive relationships across complex client accounts.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Business Development

• Originate leads and identify opportunities within existing accounts and new client relationships.
• Lead complex pursuits, change orders, extensions, and strategic growth opportunities from opportunity identification through close.
• Serve as the go-to relationship leader for pursuits, shaping solutions and executive-level proposals.
• Build West Monroe’s presence and reputation within the Insurance market through client relationships, industry engagement, and thought leadership.

Practice Development

• Help define and execute the growth strategy for the Insurance practice, including new offerings, assets, and market opportunities.
• Develop and share industry perspectives, methodologies, and approaches that differentiate West Monroe.
• Lead, coach, and develop next-generation leaders while helping recruit and retain

[…]
e know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com .

Please review our company disclosures regarding use of artificial intelligence during the hiring process . West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .