Director of External Communications

The posting, as Zip Co Limited wrote it

Senior communications leader with deep expertise across corporate, consumer, executive, and issues communications, capable of shaping a differentiated US narrative while moving seamlessly between strategic counsel and hands-on execution.

Brings strong public-company and regulated-industry experience, ideally across fintech, payments, or financial services, with expertise in top-tier media relations, executive thought leadership, crisis communications, and complex or market-sensitive communications.

US remote opportunity with significant cross-functional exposure to senior leadership and the opportunity to build Zip’s external communications strategy as the business evolves from a single-product BNPL company into a broader multi-product platform.

Start your adventure with Zip

Zip is entering its next phase of growth as it expands from a single-product business to a multi-product platform. We are looking for a Director, External Communications to shape a clear, credible story about Zip, our products, and the customers and merchants we serve.

This is a senior, US-led role best suited for a communications leader who can move comfortably between the boardroom and the newsroom, reporting to the Chief Customer & Marketing Officer. This isn’t a traditional PR role. You’d own our relationships with reports, but also how Zip shows up in the conversations that influence awareness, trust, and consideration with podcasters, substackers, and influencers who move consumer opinion. You will lead Zip’s external communications function, including accountability for corporate, consumer, executive, and issues communications, owning the strategy, organization, and outcomes required to strengthen the company’s reputation while building the systems that make communications more consistent, timely, and effective.

You will partner closely with Investor Relations, Legal, Finance, Marketing, Product, Growth, People, and regional communications leaders. The role will help Zip prepare for public-company milestones and communicate with the discipline expected of a company with public-market stakeholders. If you can help us turn our story and products into something a host wants to run live, let’s chat

Interesting problems you’ll get to solve

US External Communications Strategy & Narrative

• Build and execute an integrated US external communications strategy that connects Zip’s business priorities, financial performance, products, customer value, innovation, and responsible growth.
• Develop and govern a differentiated US corporate narrative and external positioning that strengthens how Zip shows up with customers, media, investors, and other external stakeholders.
• Partner with Brand, Marketing, Product, Growth, and other teams to ensure earned, owned, executive, and product communications reinforce one another.
• Identify and accelerate storytelling opportunities across the business, turning product launches, partnerships, customer insights, company m

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benefits.

*Please note that visa sponsorship is not available for this position.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote

Before you apply, give Zip a try -> rebrand.ly/check-zip-out